1. How do you package pickles for overseas shipping?
A. Our pickles are carefully packed in a 3-layer packaging system to ensure their safe transportation during overseas shipping. We avoid using glass bottle packaging for this purpose.
2. Is Cash on Delivery (COD) available?
A. We do not offer Cash on Delivery for our food products due to freshness and quality requirements. Please utilize our secure online payment options for a seamless and reliable transaction.
3. What packaging options are available for your pickles?
A. Our pickles are available in two packaging options: glass bottles with airbag packaging (250g) and three-layer zipper pouch packs (250g, 500g).
4. Do you provide delivery across India?
A. Yes, we offer delivery services across India.
5. Which courier services do you use for product delivery?
A. We partner with reputable couriers such as Blue Dart for safe and timely product delivery.
6. Which payment gateway do you use?
A. We utilize Razor Pay for payments on our website. It supports various payment methods such as Debit Cards, Credit Cards, Net banking, UPI, EMI, wallets, and more. Rest assured, it's a secure payment method.
7. When will I receive the tracking details for my order?
A. Once your order is dispatched, you will receive the tracking details to monitor its progress.
8. How are your food products prepared?
A. Our food items are freshly prepared and packaged to ensure the highest quality and freshness.
9. Do you have physical stores?
A. We exclusively operate online and do not have any physical stores. You can conveniently place your orders through our website.
10. Is free shipping available?
A. Yes, for orders valued at 600 rupees or more, delivery is free across India. Orders below 600 rupees will incur a delivery fee of 60 rupees.
11. How long does it take to dispatch an order after placing it?
A. After placing an order, we will dispatch it within 24 to 48 hours.
12. What is the estimated delivery time after dispatching an order?
A. Following order dispatch, the estimated delivery time ranges from 2 to 7 working days.
13. What are the refund processing times for different payment methods?
A. - Credit or Debit Cards: 5-10 days
- Net banking: 2-10 days
- Wallet: 0-3 days
- UPI: 2-7 days
Please note that these timeframes are estimates, and occasional delays can occur due to factors beyond our control.